Privacy
To view our Site Usage Agreement click here.
As a User of Northwest Airlines WorldWeb, nwa.com, you are in complete control of your travel planning needs. This includes controlling the use of information you provide to Northwest Airlines, its airline affiliates, and SkyMiles partners.
Below are some commonly asked questions and answers about privacy and the collection of data on nwa.com. If you have additional questions which are not answered here, please contact your local Northwest office.
When making a purchase on nwa.com, Northwest collects the following information:
Name
Address
E-mail address
Credit card number and expiration date
Home and work phone numbers
Fax number
SkyMiles number
We use your personal information for a variety of purposes, including targeting specific customers for special offers.
In addition, we may retain your flight information and ask you to provide us with your airport of preference and a billing address for your credit card. We use this information to process your online purchase and refer to it if we need to contact you regarding that purchase.
We also collect information about your visits including domains, browsers and pages accessed on nwa.com so we can continue to work to enhance your time spent with us online.
2. How is my information protected?
Northwest Airlines uses Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer 3.0 and 4.0 and other popular browsers to protect your online transactions.
SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.
SSL safe connection and secure transaction technology has effectively protected hundreds of thousands of Online Reservations customers who have transmitted their credit card numbers online and made a purchase since we launched.
3. With whom do you share my information?
When you reserve or purchase travel services through Northwest Airlines WorldWeb, we provide only the relevant information required by the car rental agency, hotel, or other involved third party to ensure the successful fulfillment of your travel arrangements. We also use information you provide during User registration or as part of the reservation process to customize the content of our site to meet your specific needs and to make product improvements to Northwest Airlines WorldWeb.
We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. We do share User names and email addresses with our SkyMiles partners only for specific and pertinent promotional use but only if our customers have opted to receive promotional emails from Northwest and our SkyMiles partners.
4. How do I tell Northwest that I don't want to be contacted for promotional purposes?
As a User of Northwest Airlines WorldWeb you have the option to receive updates from Northwest and Northwest SkyMiles Partners about fare sales in your area, special offers, new Northwest Airlines and SkyMiles services and noteworthy news. To receive this information, you must register for our promotional email programs . If you decide you would rather not receive these emails, you can always unregister .
5. How do I correct my personal information on your site?
You may change your personal information at any time on nwa.com. Simply click on the links below to update information in each category as needed.
6. How can I contact Northwest Airlines?
Click here to get your local Northwest office contact details.
